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- Tip prompts are becoming more common at digital, self-checkout kiosks.
- But customers are unsure where their money is going or whether the prompt is even necessary.
- The issue highlights a bigger phenomenon: "tipping fatigue."
Customers are being asked to tip even at self check-out. Some say it's 'emotional blackmail.'
As self-checkout kiosks are incorporating the option to include tips, customers question where the money is going.
