Farpdinkle
Fly on the Wall
- Messages
- 76
- Reaction score
- 137
- Points
- 103
Okay—we all have opinions about mobile phone companies and service; and you can feel free to post your experiences. This posting is to warn you about Dish, including, but not exclusive to their satellite television company that is attached with their mobile phone company. The bottom line is this—DO NOT DO ANY BUSINESS WITH DISH.
I am retired, but have worked for all the major carriers, AT&T, Verizon, T-Mobile and Sprint; so my opinion should rank a little higher than a typical consumer’s. Dish recently purchased a part of the former Sprint mobile phone network and is getting into the cellular business. In addition to not using their TV service, no one should even consider signing up for their cellular service.
Not to bore you with all the details, I have had an ongoing problem with my Dish satellite service. For months, and in a variety of ways, I have tried to contact Dish; but their contact setup makes it virtually IMPOSSIBLE to talk with anyone, let alone a person who could fix my problem. Note also, I used to be a bill collector, so I know how to get around roadblocks better than most. With great experience and time wasted over two or more months, I can conclude, Dish has zero customer service. None—and they take great pains to insure they make it impossible for a customer to get anything resolved…UNLESS…
As I indicated, as a current customer, I have found it impossible to get through to technical support. The best I have done is to get far enough through the loopholes to receive the automated voice who says, “the wait time for your call is greater than 45 minutes…if you would like the first available representative to call you back at your number, hit ‘1’…” I hit “1” at 3PM one day, and received a call about noon the next day, only to be told by that representative, after hearing my problem, that she was not the proper department, but she would transfer me to the correct one. She did—and I got back into the same rabbit hole as when I dialed in myself and was unable to talk to anyone.
BUT—we received a Dish TV promotion in the mail—sent to everyone in our town, I’m sure, showing a promotion for new subscribers. I called that number and was talking to a real person within 30 seconds!!! New suckers can get in right away, but good customers are figuratively given the finger.
Conclusion: Dish satellite TV is impossible to deal with; but they are now also venturing into the cellular business. If anyone thinks they will get good cellular service from Dish, they are an idiot. DISH - RUN AWAY!
I am retired, but have worked for all the major carriers, AT&T, Verizon, T-Mobile and Sprint; so my opinion should rank a little higher than a typical consumer’s. Dish recently purchased a part of the former Sprint mobile phone network and is getting into the cellular business. In addition to not using their TV service, no one should even consider signing up for their cellular service.
Not to bore you with all the details, I have had an ongoing problem with my Dish satellite service. For months, and in a variety of ways, I have tried to contact Dish; but their contact setup makes it virtually IMPOSSIBLE to talk with anyone, let alone a person who could fix my problem. Note also, I used to be a bill collector, so I know how to get around roadblocks better than most. With great experience and time wasted over two or more months, I can conclude, Dish has zero customer service. None—and they take great pains to insure they make it impossible for a customer to get anything resolved…UNLESS…
As I indicated, as a current customer, I have found it impossible to get through to technical support. The best I have done is to get far enough through the loopholes to receive the automated voice who says, “the wait time for your call is greater than 45 minutes…if you would like the first available representative to call you back at your number, hit ‘1’…” I hit “1” at 3PM one day, and received a call about noon the next day, only to be told by that representative, after hearing my problem, that she was not the proper department, but she would transfer me to the correct one. She did—and I got back into the same rabbit hole as when I dialed in myself and was unable to talk to anyone.
BUT—we received a Dish TV promotion in the mail—sent to everyone in our town, I’m sure, showing a promotion for new subscribers. I called that number and was talking to a real person within 30 seconds!!! New suckers can get in right away, but good customers are figuratively given the finger.
Conclusion: Dish satellite TV is impossible to deal with; but they are now also venturing into the cellular business. If anyone thinks they will get good cellular service from Dish, they are an idiot. DISH - RUN AWAY!
