idk if i posted that properly, but
Cox just informed me that if i don't log into their web site regularly, they're gonna delete my email system
i've used Thunderbird for decades and it logs in to their server for me and all i do is use their platform to read and respond to emails
being concerned for my emails, i contacted them through their chat feature and spent, across two 'chats', nearly an hour to receive zero answers as to the Why, I was told contradictory things such as my Third Party can still work with their system, however, i'd have to log in, at one point, they told me Twice a Week in order to let them know, i'm still using these email accounts...i got nowhere (edit: except to be informed, they have zero information about tracking Thunderbirds log ins...i thought that was very weird, indeed)
so, finally, i logged in and saw NOTHING, my inbox was empty, sent was empty, but my Thunderbird had it all, strange (as i didn't know they wouldn't have access, that is a PLUS for me, and i believe that's what they're taking away from me)
i believe they're upset because they have no access to any of my messages and would like that remedied to the point, i'm now going to have to go through them...but, i was informed: if i log in twice a week, at a minimum, that would prove i'm still using it, and that would be all i would need to do
so, i asked, if i'm talking with you, right now, can i waive that? can't we just 'adjust' as necessary, as my permission is right here, etc...i was told i could not circumvent the system, so, if i logged in twice per week, that would be fine
so i asked, isn't that actually 'tricking' the system? and why should i have to trick anything? i'm paid in full, i've got no complaints yet now i've got to jump through another hoop, as being directed by a company i've been with for decades?
so, i instructed her to tell her superiors i'm leaving soon, as i've got no time for this non-sense, especially since they appear to have not told you, the Front Line Representative enough to answer my questions nor to bring me comfort the company threats will cease to exist...bad juju, and please mention, they've brought this upon themselves...
anyone else?
Cox just informed me that if i don't log into their web site regularly, they're gonna delete my email system
i've used Thunderbird for decades and it logs in to their server for me and all i do is use their platform to read and respond to emails
being concerned for my emails, i contacted them through their chat feature and spent, across two 'chats', nearly an hour to receive zero answers as to the Why, I was told contradictory things such as my Third Party can still work with their system, however, i'd have to log in, at one point, they told me Twice a Week in order to let them know, i'm still using these email accounts...i got nowhere (edit: except to be informed, they have zero information about tracking Thunderbirds log ins...i thought that was very weird, indeed)
so, finally, i logged in and saw NOTHING, my inbox was empty, sent was empty, but my Thunderbird had it all, strange (as i didn't know they wouldn't have access, that is a PLUS for me, and i believe that's what they're taking away from me)
i believe they're upset because they have no access to any of my messages and would like that remedied to the point, i'm now going to have to go through them...but, i was informed: if i log in twice a week, at a minimum, that would prove i'm still using it, and that would be all i would need to do
so, i asked, if i'm talking with you, right now, can i waive that? can't we just 'adjust' as necessary, as my permission is right here, etc...i was told i could not circumvent the system, so, if i logged in twice per week, that would be fine
so i asked, isn't that actually 'tricking' the system? and why should i have to trick anything? i'm paid in full, i've got no complaints yet now i've got to jump through another hoop, as being directed by a company i've been with for decades?
so, i instructed her to tell her superiors i'm leaving soon, as i've got no time for this non-sense, especially since they appear to have not told you, the Front Line Representative enough to answer my questions nor to bring me comfort the company threats will cease to exist...bad juju, and please mention, they've brought this upon themselves...
anyone else?