Review: Goldmart

**PMBug** · 12-01-2011, 08:11 AM

Website: http://www.goldmart.com/

I have not used Goldmart yet, but saw them recommended on another website, so I started reviewing their site. I like what I see and may use them soon.

Goldmart offers online shopping like most internet dealers. Their website is very similar in structure to apmex' site. Very easy to navigate. They also clearly display both their buy and sell prices in terms of premium to spot.

What I'm seeing that really sets them apart from providentmetals, gainesvilllecoins, apmex, etc. is (at least as of this moment):

Pricing - Their premiums over spot rival tulving
No tiered pricing - Their low premiums to spot are available for 1ozt or 500ozt purchase.
No credit card surcharge - They might be the only online dealer I've seen that doesn't charge more for credit card orders.*

Their S&H costs are also very reasonable - lower than most others.

One thing that some people may not like is that they require a 10% down credit card deposit for orders paid by check or bank wire. If you prefer payment by those methods, they still require you to furnish a credit card.

They are based out of Newport Beach, California. Not sure what the State sales tax situation is for California customers.

~~~

I just put an ASE in their shopping cart and got this note:

Quote :

To insure our customers get the most accurate prices, some product prices are "Live" and will automatically update throughout the checkout process until order is officially placed.

Might give you a moments panic if the price jumps on you. At this moment, they are showing an old spot price for silver of $32.75 on the sales page when spot is actually around $33.25 - a $0.50 difference. As long as they only charge the stated premium above spot though, this doesn't bother me too much - just makes it more difficult to correctly quantify a purchase.

Anyone here used them before?

**PMBug** · 12-01-2011, 09:09 AM

* I just read their FAQ page which states at the very bottom of the page:

Quote :

* Shipping and handling rates include the cash discount price of 2.75% of the transaction ammount. Orders paid by credit card do not qualify to receive the cash discounted shipping and handling rate.

They do charge a surcharge for credit cards, but they don't disclose it up front like most of the other online dealers.

Unobtanium · 02-10-2012, 04:45 AM

Their low premiums enticed me so I purchased some platinum from them a few weeks ago.

I had no problems with the purchase or with the delivery of the metal.

white&yellow999 · 02-10-2012, 12:03 PM

I just checked out their sight... seems like a good deal as far as the premium over spot, but what kind of shipping costs are we looking at?

**PMBug** · 02-10-2012, 05:06 PM

Originally Posted by white&yellow999

:

I just checked out their sight... seems like a good deal as far as the premium over spot, but what kind of shipping costs are we looking at?

Originally Posted by PMBug

:

...
Their S&H costs are also very reasonable - lower than most others.
...

Unobtanium · 02-10-2012, 10:10 PM

Originally Posted by white&yellow999

:

I just checked out their sight... seems like a good deal as far as the premium over spot, but what kind of shipping costs are we looking at?

'Bout $15-$20.

kjansen1969 · 02-16-2012, 04:33 PM

Goldmart seems to be an interesting website to deal with . They even provide value added service by giving free shipping , although this is only for orders over $5,000.

Shelby-villian · 02-16-2012, 04:38 PM

With their free shipping, Goldmart is going to kill my plans for dollar cost averaging. Would need to buy the dips then.

superhero · 06-25-2012, 02:05 PM

So has anyone used them yet? They're not on www.comparesilverprices.com. I've ready only a few reviews - generally positive - but would like to see more positives before dealing with them.

Re the OP, Goldmart is based out of Carson City, NV, not Newport Beach, CA (Tulving is based out of Newport Beach).

Goldmart's shipping rates are
< $150, shipping is $5.95
$150 to $500, shipping is $8.95
$500 to $1,000, shipping is $11.95
$1,000 to $2,500, shipping is $15.95
$2,500 to $5,000, shipping is 19.95
> $5,000, shipping is free

**KMS** · 06-25-2012, 07:58 PM

Yes, I have used them. I also spoke with more than two different sale associates of theirs directly on the phone. All of them confirmed they are in California, by the way. I have had a few purchases with them. Two by check and one by wire. All went off without a hitch. Everything was packaged well and they have a packaging system that adds an extra layer of protection to say, a gold bar in an assay package, so that the corners don't get bent in transit. Everything showed up exactly on time, when they said it would. I bought as recently as May.

Updating to edit their location. The company moved to Nevada, for good according to them, in July 2012.

Bonzo · 06-26-2012, 05:43 AM

I've purchased from them 2x. No problems at all. Do love their prices!

superhero · 07-20-2012, 12:23 AM

Placed a phone order on 2012-07-10 after their move, and after their live price feed went down. They cashed the check on 2012-07-17.

Given their recent moving, personnel and technical issues, any idea on when I can expect a package? Their website isn't as slick as APMEX's, and their sales department hasn't responded to any of my e-mail inquiries.

**KMS** · 07-20-2012, 02:14 AM

Call them directly. I expect that if the check was cashed/funds cleared, etc, that they can give you answers on the phone. I think their mail server/service is in trouble or broken, and in need of repair. The owner did a mass email last week saying that their mass email Prior to the move did not reach thousands of registered customers.

superhero · 07-21-2012, 01:46 AM

Called them today. Dialed 1 to talk to a sales associate and it went straight to VM. Left a message, talked slowly and gave them my phone number 2x. No return phone call. It's been 3 days since they cashed my check, and I'm not worried yet (APMEX was pretty slow to ship after they cashed my check as well).

That said, Goldmart's site could benefit from a better "Order Status" page like Amazon's or APMEX's site.

superhero · 07-24-2012, 08:50 PM

2012-07-10 ordered via phone. Received e-mail confirmation after 20 minutes.

2012-07-10 wrote e-mail confirming they are waiving shipping. No response.

2012-07-12 mailed check.

2012-07-17 e-mailed asking if they received check. No response.

2012-07-17 check was cashed.

2012-07-20 called early afternoon, went to VM. Left message. No-one called me back.

2012-07-23 called early evening, went to VM. Left message. No-one called me back.

After the order confirmation, I've e-mailed and called on 4 separate occasions with no response. The lack of any response is pissing me off. Anyone have any recommendations on how to resolve?

**benjamen** · 07-25-2012, 06:59 AM

Originally Posted by superhero

:

2012-07-10 ordered via phone. Received e-mail confirmation after 20 minutes.

2012-07-10 wrote e-mail confirming they are waiving shipping. No response.

2012-07-12 mailed check.

2012-07-17 e-mailed asking if they received check. No response.

2012-07-17 check was cashed.

2012-07-20 called early afternoon, went to VM. Left message. No-one called me back.

2012-07-23 called early evening, went to VM. Left message. No-one called me back.

After the order confirmation, I've e-mailed and called on 4 separate occasions with no response. The lack of any response is pissing me off. Anyone have any recommendations on how to resolve?

Looking at their website:
http://www.goldmart.com/faq

It looks like they ship 7 days after they cash your check to allow for processing.

Based on their lack of response to your emails I would be hesitant to use them myself. Keep us updated.

**PMBug** · 07-25-2012, 07:36 AM

Are you calling them on the sales/order line? Strange that you get VM.

superhero · 07-26-2012, 07:30 PM

Received an e-mail with tracking number. Will update you guys on what happens.

**KMS** · 07-27-2012, 02:11 AM

my small order with check took a while too. It was only a couple hundred so I wasn't stressed on watching their timing, because of the "Snail-Mail" issue. I had also already done a large purchase via WIRE with them that was executed very well so I was already at ease with them handling my money. I would say that nothing has happened with your transaction that hadn't happened with mine, except the failing to actually talk to someone. Every time I called I had a friendly helpful person pick up.

I am sorry to hear you felt ignored, but if they've added time to process that I didn't notice before, then that week seems to be spot on, considering your timeline of events thus far.

moshiangel1980 · 07-30-2012, 11:12 AM

Don't buy from Goldmart. I lost my first order and they don't even bother to help me open a claim with post office. I keep calling Nick and everytime i talk to him, he always says i'll take care of it today but he never have. And he's also so rude and mean. After many times hearing him say the same thing without seeing any result, i asked him how much longer should I wait. And he said he was going to lunch and he didn't want me to ruin his lunch. WTF is that? I've never dealth with any customer service as bad as they are. It's true that their price is competitive. But their service SUCK! and they're not really helpful if you have problems with your order. I emailed them many times and they have never replied to it. Everytime I call, every 1 minute, that mean person put me on hold - over and over again.

Buy it from somewhere else, Goldmart doesn't deserve a business!!!!

02-10-2012, 04:45 AM	#3
Unobtanium Big-eyed bug Join Date: Nov 2011 Posts: 451 Liked: 344 times	Their low premiums enticed me so I purchased some platinum from them a few weeks ago. I had no problems with the purchase or with the delivery of the metal. PMBug likes this.

06-25-2012, 02:05 PM	#9
superhero Predaceous stink bug Join Date: Jun 2012 Location: Left Coast Posts: 167 Liked: 71 times	So has anyone used them yet? They're not on www.comparesilverprices.com. I've ready only a few reviews - generally positive - but would like to see more positives before dealing with them. Re the OP, Goldmart is based out of Carson City, NV, not Newport Beach, CA (Tulving is based out of Newport Beach). Goldmart's shipping rates are < $150, shipping is $5.95 $150 to $500, shipping is $8.95 $500 to $1,000, shipping is $11.95 $1,000 to $2,500, shipping is $15.95 $2,500 to $5,000, shipping is 19.95 > $5,000, shipping is free Last edited by superhero; 06-25-2012 at 06:13 PM.

06-25-2012, 07:58 PM	#10
KMS Moderator Join Date: Oct 2011 Location: Cheesehead Land Posts: 374 Liked: 119 times	Yes, I have used them. I also spoke with more than two different sale associates of theirs directly on the phone. All of them confirmed they are in California, by the way. I have had a few purchases with them. Two by check and one by wire. All went off without a hitch. Everything was packaged well and they have a packaging system that adds an extra layer of protection to say, a gold bar in an assay package, so that the corners don't get bent in transit. Everything showed up exactly on time, when they said it would. I bought as recently as May. Updating to edit their location. The company moved to Nevada, for good according to them, in July 2012. PMBug likes this. __________________ “The first panacea for a mismanaged nation is inflation of the currency; the second is war. Both bring a temporary prosperity; both bring a permanent ruin. But both are the refuge of political and economic opportunists.” – Ernest Hemingway If voting made any difference they wouldn't let us do it - Mark Twain Last edited by KMS; 07-20-2012 at 02:15 AM. Reason: Location change.

06-26-2012, 05:43 AM	#11
Bonzo Fly on the wall Join Date: Nov 2011 Location: Michigan Posts: 35 Liked: 20 times	I've purchased from them 2x. No problems at all. Do love their prices! PMBug likes this.

07-20-2012, 02:14 AM	#13
KMS Moderator Join Date: Oct 2011 Location: Cheesehead Land Posts: 374 Liked: 119 times	Call them directly. I expect that if the check was cashed/funds cleared, etc, that they can give you answers on the phone. I think their mail server/service is in trouble or broken, and in need of repair. The owner did a mass email last week saying that their mass email Prior to the move did not reach thousands of registered customers. __________________ “The first panacea for a mismanaged nation is inflation of the currency; the second is war. Both bring a temporary prosperity; both bring a permanent ruin. But both are the refuge of political and economic opportunists.” – Ernest Hemingway If voting made any difference they wouldn't let us do it - Mark Twain

02-10-2012, 12:03 PM	#4
white&yellow999 Predaceous stink bug Join Date: Nov 2011 Location: USA Posts: 239 Liked: 98 times	I just checked out their sight... seems like a good deal as far as the premium over spot, but what kind of shipping costs are we looking at?

02-16-2012, 04:33 PM	#7
kjansen1969 Fly on the wall Join Date: Feb 2012 Location: Houston, Texas Posts: 52 Liked: 6 times	Goldmart seems to be an interesting website to deal with . They even provide value added service by giving free shipping , although this is only for orders over $5,000.

02-16-2012, 04:38 PM	#8
Shelby-villian Predaceous stink bug Join Date: Nov 2011 Posts: 146 Liked: 78 times	With their free shipping, Goldmart is going to kill my plans for dollar cost averaging. Would need to buy the dips then.

07-20-2012, 12:23 AM	#12
superhero Predaceous stink bug Join Date: Jun 2012 Location: Left Coast Posts: 167 Liked: 71 times	Placed a phone order on 2012-07-10 after their move, and after their live price feed went down. They cashed the check on 2012-07-17. Given their recent moving, personnel and technical issues, any idea on when I can expect a package? Their website isn't as slick as APMEX's, and their sales department hasn't responded to any of my e-mail inquiries.

07-21-2012, 01:46 AM	#14
superhero Predaceous stink bug Join Date: Jun 2012 Location: Left Coast Posts: 167 Liked: 71 times	Called them today. Dialed 1 to talk to a sales associate and it went straight to VM. Left a message, talked slowly and gave them my phone number 2x. No return phone call. It's been 3 days since they cashed my check, and I'm not worried yet (APMEX was pretty slow to ship after they cashed my check as well). That said, Goldmart's site could benefit from a better "Order Status" page like Amazon's or APMEX's site.

07-24-2012, 08:50 PM	#15
superhero Predaceous stink bug Join Date: Jun 2012 Location: Left Coast Posts: 167 Liked: 71 times	2012-07-10 ordered via phone. Received e-mail confirmation after 20 minutes. 2012-07-10 wrote e-mail confirming they are waiving shipping. No response. 2012-07-12 mailed check. 2012-07-17 e-mailed asking if they received check. No response. 2012-07-17 check was cashed. 2012-07-20 called early afternoon, went to VM. Left message. No-one called me back. 2012-07-23 called early evening, went to VM. Left message. No-one called me back. After the order confirmation, I've e-mailed and called on 4 separate occasions with no response. The lack of any response is pissing me off. Anyone have any recommendations on how to resolve?

07-25-2012, 07:36 AM	#17
PMBug Golden Cockroach Join Date: Oct 2011 Location: In Scrooge McDuck's vault Posts: 7,027 Liked: 2449 times	Are you calling them on the sales/order line? Strange that you get VM. __________________ The journey of a thousand miles begins with a single step. - Lao Tzu Important stuff: PMBug 101 * Forum Guidelines * Support PMBug

07-26-2012, 07:30 PM	#18
superhero Predaceous stink bug Join Date: Jun 2012 Location: Left Coast Posts: 167 Liked: 71 times	Received an e-mail with tracking number. Will update you guys on what happens.

07-27-2012, 02:11 AM	#19
KMS Moderator Join Date: Oct 2011 Location: Cheesehead Land Posts: 374 Liked: 119 times	my small order with check took a while too. It was only a couple hundred so I wasn't stressed on watching their timing, because of the "Snail-Mail" issue. I had also already done a large purchase via WIRE with them that was executed very well so I was already at ease with them handling my money. I would say that nothing has happened with your transaction that hadn't happened with mine, except the failing to actually talk to someone. Every time I called I had a friendly helpful person pick up. I am sorry to hear you felt ignored, but if they've added time to process that I didn't notice before, then that week seems to be spot on, considering your timeline of events thus far. __________________ “The first panacea for a mismanaged nation is inflation of the currency; the second is war. Both bring a temporary prosperity; both bring a permanent ruin. But both are the refuge of political and economic opportunists.” – Ernest Hemingway If voting made any difference they wouldn't let us do it - Mark Twain

07-30-2012, 11:12 AM	#20
moshiangel1980 n00b Join Date: Jul 2012 Posts: 1 Liked: 0 times	Don't buy from Goldmart Don't buy from Goldmart. I lost my first order and they don't even bother to help me open a claim with post office. I keep calling Nick and everytime i talk to him, he always says i'll take care of it today but he never have. And he's also so rude and mean. After many times hearing him say the same thing without seeing any result, i asked him how much longer should I wait. And he said he was going to lunch and he didn't want me to ruin his lunch. WTF is that? I've never dealth with any customer service as bad as they are. It's true that their price is competitive. But their service SUCK! and they're not really helpful if you have problems with your order. I emailed them many times and they have never replied to it. Everytime I call, every 1 minute, that mean person put me on hold - over and over again. Buy it from somewhere else, Goldmart doesn't deserve a business!!!!