Precious Metals Forum

Go Back   Precious Metals Forum > Library > Marketplace

Like Tree128Likes

Reply
 
LinkBack Thread Tools
Old 04-15-2013, 04:28 PM   #81
n00b
 
Join Date: Apr 2013
Posts: 7
Liked: 4 times
In addition, the silver already broke down and out of weekly's 61.8 fib of 24.203. Currently the spread widened 22.50 X 22.79, 22.62X 22.74 respectively, dictates uncertainty. Because of the last two crazy days we'd experienced, I might not see my shipment for months to come. Hope not.
nysparkie likes this.

Last edited by testrun; 04-15-2013 at 04:32 PM.
testrun is offline   Reply With Quote
Old 04-15-2013, 04:55 PM   #82
Predaceous stink bug
 
Join Date: Jun 2012
Location: Left Coast
Posts: 167
Liked: 71 times
Still waiting on my order that was supposed to be shipped 03/22.

Maria said they had trouble getting Philharmonics (despite the website saying "In Stock"), so I wrote an e-mail asking for Maples instead - which should be the same price.

Chances are they don't have Maples in stock either.

For the guys who got their orders, what did you order that was in stock?
nysparkie likes this.
superhero is offline   Reply With Quote
Old 04-16-2013, 07:43 AM   #83
Mote in the Fed's eye
 
Join Date: Mar 2013
Posts: 16
Liked: 10 times
Been 13 days since my BBB complaint went forward to Goldmart. Not a peep out of them. BBB Letter states they have 14 days to respond. Why would I expected a early answer? Duh! At this point I would assume they DON'T CARE what their BBB history is. That in its self sends a chill down my spine. This JOINT has no "Customer Service" I am happy for those that have ordered and received. I eventually did. I for one don't care if my order is delayed for ???? number of reasons. But it should not be too much to expect they company that has your $$$$ at least contact you to inform you as to why or at least they are still working on your order and sorry about the delay. ANYTHING !! It is just their prices are SO DAMN GOOD !!!! I'd just like to get my Credit Card Number out of their system...I may call Bank and ask for a halt for any payments to Goldmart or any associated names I can find. Once more, I at this point do not expect Goldmart to respond to the N. Nevada BBB. Anyone that is looking to invest money through this company really should do a complaint search through Google or something. I did before first buying and there were only a couple of delivery complaints, now there is over 20 complaints listed. One reaps what one sows.
nysparkie is offline   Reply With Quote
Old 04-16-2013, 07:45 AM   #84
Golden Cockroach
 
PMBug's Avatar
 
Join Date: Oct 2011
Location: In Scrooge McDuck's vault
Posts: 7,027
Liked: 2449 times
nysparkie - did you say that you received your order(s)? Are you whole now on your purchases?
__________________
The journey of a thousand miles begins with a single step. - Lao Tzu

Important stuff: PMBug 101 * Forum Guidelines * Support PMBug
PMBug is offline   Reply With Quote
Old 04-16-2013, 08:42 AM   #85
Mote in the Fed's eye
 
Join Date: Apr 2013
Posts: 15
Liked: 11 times
Superhero they didn't have maples they upgraded me to bisons. She also was willing to up me to ase but they weren't goin to be in till today.
nysparkie likes this.
Ringodank is offline   Reply With Quote
Old 04-16-2013, 08:44 AM   #86
Mote in the Fed's eye
 
Join Date: Apr 2013
Posts: 15
Liked: 11 times
Also ask to speak to manager think her name was lisa
Ringodank is offline   Reply With Quote
Old 04-17-2013, 06:52 AM   #87
n00b
 
Join Date: Mar 2013
Posts: 3
Liked: 7 times
I finally received my order. After every day numerous calls during 3 weeks.

By law according to the U.S. Federal Trade Commission Mail or Telephone Order Merchandise Rule,
a) A merchant should ship the order within the time stated in its ads or over the phone.
b) If the merchant is unable to ship within the promised time, it must notify customer by mail, telephone, or email, give a revised shipping date and give the chance to cancel for a full refund or accept the new shipping date.

http://business.ftc.gov/documents/bu...rchandise-rule
PMBug, nysparkie and EWS111 like this.

Last edited by NeoPm; 04-17-2013 at 06:55 AM.
NeoPm is offline   Reply With Quote
Old 04-17-2013, 07:00 AM   #88
Golden Cockroach
 
PMBug's Avatar
 
Join Date: Oct 2011
Location: In Scrooge McDuck's vault
Posts: 7,027
Liked: 2449 times
Thanks for following up and letting us know. With several folks reporting in, it appears that Goldmart is eventually fulfilling orders, but they really suck at communication / customer service.
nysparkie likes this.
__________________
The journey of a thousand miles begins with a single step. - Lao Tzu

Important stuff: PMBug 101 * Forum Guidelines * Support PMBug
PMBug is offline   Reply With Quote
Old 04-17-2013, 08:40 AM   #89
Mote in the Fed's eye
 
Join Date: Apr 2013
Posts: 15
Liked: 11 times
My problem with them is they lie, be honest I don't mind waiting if you tell me the truth. Everyday they said its getting shipped that day, over a month of that. Nothing like feeling you got ripped off. That was my first and last order with them. I have to say they fulfilled there end of the deal, to bad they lied the whole time about shipping. If they were honest I probably would've done business with them and a lot. To everyone that hasn't received there items keep calling
nysparkie likes this.
Ringodank is offline   Reply With Quote
Old 04-17-2013, 09:11 AM   #90
n00b
 
Join Date: Apr 2013
Posts: 3
Liked: 7 times
Frustrating, but worth it!

I've been buying from Goldmart for the last couple of years and thought I would weigh in with my experiences. The bottom line for me is that Goldmart has the best prices for the limited inventory they offer and I have always received the products promised. I had one potentially negative experience where a package arrived opened with some of the contents missing (a 100-ounce silver bar and a tube of Philharmonics), but they agreed to send me a replacement shipment at no cost since it was unclear whether the package had been opened by a postal employee or whether it was simply not packed well enough.

Having said that, I've come to accept the fact that they will NEVER ship anything as advertised/promised. My first purchase from them was via personal check and it took about three weeks for me to receive the item. Since then I have always paid by bank wire and it still usually takes 1-2 weeks to receive the order, despite the fact that it's supposed to only take 2 days to process and 2 days to ship.

I do not know how they run their business, but I suspect they have little (if any) product actually on hand. What they consider to be "in stock" may simply be what they expect to be able to get from their suppliers. For example, I ordered some 100-ounce PAMP Suisse gold bars from them the first week of this month and just got my tracking number yesterday. When I called last week to find out where my order was, I was told (by Maria) that they were waiting for a delivery of gold from their "repository" and that it would be shipped out this week (which it was). It's frustrating that they don't mention this up front and/or send updates when things are delayed, but at no time have I felt that there was a chance I wouldn't actually get what I paid for.

I also get the impression that their entire shipping department consists of a single half-blind and crippled service monkey who only works on alternate Thursdays except when he is sick. When I was waiting to get my replacement shipment and called to see when it would be sent, I was told that somebody was sick for a week, that they just missed the FedEx drop-off time, that they had some sort of security audit that caused a lock-down of the facility, etc., and each time I was personally guaranteed by the service rep (Maria and a bunch of others) that they would personally walk my order down to the FedEx office if necessary to make sure it was sent TODAY (the order was finally shipped five days later).

So yes, they certainly have their problems and it can certainly be frustrating dealing with them at times. But as I said above, they still have the lowest prices in town for what they offer and I always get what I pay for. Plus, the fact that they sent me a replacement shipment at no charge for the one that went missing meant a lot to me. So as long as I can deal with having to wait much longer than the advertised times to receive my orders, I will continue to order from them.
PMBug, ancona, nysparkie and 1 others like this.
barryg is offline   Reply With Quote
Old 04-17-2013, 09:17 AM   #91
Golden Cockroach
 
PMBug's Avatar
 
Join Date: Oct 2011
Location: In Scrooge McDuck's vault
Posts: 7,027
Liked: 2449 times
Originally Posted by barryg View Post:
...
I also get the impression that their entire shipping department consists of a single half-blind and crippled service monkey who only works on alternate Thursdays except when he is sick. ...
Hmmm... Are you related to our local master of rants, Ancona?

Thanks for sharing your experience.
nysparkie likes this.
__________________
The journey of a thousand miles begins with a single step. - Lao Tzu

Important stuff: PMBug 101 * Forum Guidelines * Support PMBug
PMBug is offline   Reply With Quote
Old 04-17-2013, 09:28 AM   #92
n00b
 
Join Date: Apr 2013
Posts: 3
Liked: 7 times
Quote :
Hmmm... Are you related to our local master of rants, Ancona?
Sorry, I'm new to these parts...
Quote :
Thanks for sharing your experience.
My pleasure!
nysparkie likes this.
barryg is offline   Reply With Quote
Old 04-17-2013, 09:33 AM   #93
Golden Cockroach
 
PMBug's Avatar
 
Join Date: Oct 2011
Location: In Scrooge McDuck's vault
Posts: 7,027
Liked: 2449 times
Originally Posted by barryg View Post:
Sorry, I'm new to these parts...
...
No worries. You fit right in.
nysparkie likes this.
__________________
The journey of a thousand miles begins with a single step. - Lao Tzu

Important stuff: PMBug 101 * Forum Guidelines * Support PMBug
PMBug is offline   Reply With Quote
Old 04-17-2013, 01:57 PM   #94
n00b
 
Join Date: Apr 2013
Posts: 1
Liked: 2 times
Originally Posted by NeoPm View Post:
I finally received my order. After every day numerous calls during 3 weeks.

By law according to the U.S. Federal Trade Commission Mail or Telephone Order Merchandise Rule,
a) A merchant should ship the order within the time stated in its ads or over the phone.
b) If the merchant is unable to ship within the promised time, it must notify customer by mail, telephone, or email, give a revised shipping date and give the chance to cancel for a full refund or accept the new shipping date.

http://business.ftc.gov/documents/bu...rchandise-rule
any way to take legal action against these guys ? placed an order 4/3, payment confirmation 4/4 and still nothing as of 4/17. i called several times spoke to maria and marianna and they both give me excuses non stop. told me they would have the supervisor call me back and of course i never get a call. they are pulling some shady business practices here. my order was well over 7500 (which is advertised as qualifying for free priority 2 day shipping) . anyone have any advice?
nysparkie and EWS111 like this.
pforpilj is offline   Reply With Quote
Old 04-17-2013, 02:03 PM   #95
n00b
 
Join Date: Apr 2013
Posts: 3
Liked: 7 times
Quote :
any way to take legal action against these guys ?
Well, you could try reporting them to the FTC and seeing if they want to take action against them. If you want to personally take action against them, I think you would first need to figure out exactly what harm you have suffered by their delay and then hire a lawyer if you think it's worth it.

As I mentioned earlier, I've learned to stop worrying and love the bomb accept the inevitable delays. But I can see how it might be a big deal for some people, especially if you were counting on the shipment to arrive by a certain date in order to, say, flip for a profit and the delay caused you to lose money as a result.

[BTW -- congrats on finally getting your shipment!]
ancona and nysparkie like this.
barryg is offline   Reply With Quote
Old 04-18-2013, 08:33 AM   #96
Ground Beetle
 
Join Date: Apr 2013
Posts: 501
Liked: 304 times
In mid-March I was assured by a GOLDMART online customer service representative that an item I wanted (a small amount of gold) that was listed on their website, was in stock. The website also indicated that the item was "In stock and ready to ship!". I went ahead and ordered it online. I would not have ordered this item if it was not in stock and ready to ship. I used a credit card to make the purchase since I had never done business with them before and thus begin the "paid and processing" game that seems to be the norm for this company..

I contacted GOLDMART customer service a few days later on a Monday to ask when the item would ship and I was told the item was ready to be shipped on "Wednesday". I contacted GOLDMART customer service again on Wednesday and I asked them to confirm it was shipping that day and they told me there had been a problem and it would not ship until Friday. I contacted GOLDMART customer Friday and they said there had been a problem with the credit card company and they would ship the item once the charge had cleared. I called the credit card company that same day and was told there was not problem at their end and that the charge had been accepted. I contacted GOLDMART customer service and they confirmed the charge had cleared and it would now ship on Monday. On Monday they said a problem was now in shipping and that there had been a computer glitch and shipping was backed up but it would ship out by Wednesday at the latest. This Monday-Wednesday-Friday-Monday game went on for a couple of weeks. Eventually I even had "Kimberly" promise it would ship out that very same day and she would personally call with a tracking number by the close of business. No call, no tracking number. These people are complete liars.

I got fed up and so yesterday I e-mailed Goldmart and told them I was canceling the order and that I was instructing my credit card company to refund my money. Goldmart e-mailed me a tracking number about 4 hours later. I guess I got their attention finally. I am waiting to see if my item actually arrives tomorrow. I will report back what I get.
ancona, benjamen and nysparkie like this.

Last edited by Aubuy; 04-18-2013 at 09:12 AM. Reason: more information
Aubuy is offline   Reply With Quote
Old 04-18-2013, 08:47 AM   #97
Yellow Jacket
 
ancona's Avatar
 
Join Date: Nov 2011
Location: Waaay south
Posts: 3,370
Liked: 2046 times
After reading these stories in this thread, I would personally advise those who wish to buy Au or Ag to simply go elsewhere. I use Bullion Direct, Apmex and Northwest Territorial Mint, all of whom have their own problems, but none of whom will treat you as you were treated by Goldmart. I am sure others here will chime in with recommendations as well. For my money, Apmex has done the best overall job of follow up and delivery. While their premiums are higher, I suspect it's because they actually have the personnel to deal with customers, so I'll keep paying a little more for better service and calmer nerves.
DCFusor, nysparkie, Aubuy and 1 others like this.
__________________
All things being equal, the simplest answer is quite often the correct answer - Occam
ancona is offline   Reply With Quote
Old 04-18-2013, 09:34 AM   #98
n00b
 
Join Date: Apr 2013
Posts: 1
Liked: 1 times
GoldMart scam

Originally Posted by PMBug View Post:
Website: http://www.goldmart.com/

I have not used Goldmart yet, but saw them recommended on another website, so I started reviewing their site. I like what I see and may use them soon.

Goldmart offers online shopping like most internet dealers. Their website is very similar in structure to apmex' site. Very easy to navigate. They also clearly display both their buy and sell prices in terms of premium to spot.

What I'm seeing that really sets them apart from providentmetals, gainesvilllecoins, apmex, etc. is (at least as of this moment):
  • Pricing - Their premiums over spot rival tulving
  • No tiered pricing - Their low premiums to spot are available for 1ozt or 500ozt purchase.
  • No credit card surcharge - They might be the only online dealer I've seen that doesn't charge more for credit card orders.*
Their S&H costs are also very reasonable - lower than most others.

One thing that some people may not like is that they require a 10% down credit card deposit for orders paid by check or bank wire. If you prefer payment by those methods, they still require you to furnish a credit card.

They are based out of Newport Beach, California. Not sure what the State sales tax situation is for California customers.

~~~

I just put an ASE in their shopping cart and got this note:

Might give you a moments panic if the price jumps on you. At this moment, they are showing an old spot price for silver of $32.75 on the sales page when spot is actually around $33.25 - a $0.50 difference. As long as they only charge the stated premium above spot though, this doesn't bother me too much - just makes it more difficult to correctly quantify a purchase.

Anyone here used them before?
Beware of Goldmart, they cashed my check 25 days ago, never sent my silver, never sent an e-mail, they are thieves, goldmart is a scam.
nysparkie likes this.
Captryan is offline   Reply With Quote
Old 04-18-2013, 12:44 PM   #99
n00b
 
Join Date: Mar 2013
Posts: 2
Liked: 4 times
Well, I just filed a complaint with the BBB! I can't take all the lies and BS any more. Next week will be 2 months and I have still not received all my silver from the idiots at GOLDMART. Avoid this company, its not worth the cheaper premiums. The worst customer service in the world.
nysparkie, Aubuy and EWS111 like this.
silverman is offline   Reply With Quote
Old 04-18-2013, 01:28 PM   #100
Mote in the Fed's eye
 
Join Date: Mar 2013
Posts: 16
Liked: 10 times
Originally Posted by PMBug View Post:
nysparkie - did you say that you received your order(s)? Are you whole now on your purchases?
Yes I did receive my order in whole.....Not just when THEY said I would...and it was after my BBB Complaint. I do not know if that had any push on me getting mine.
PMBug and ancona like this.
nysparkie is offline   Reply With Quote
Reply

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -5. The time now is 04:26 PM.


Powered by vBulletin® from Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0 PL2 ©2011, Crawlability, Inc.
Content of PMBug.com copyright © 2011 - 2019 Measuring Up. All Rights Reserved.