Location: Newport Beach, CA
Shipping: Orders shipped insured via UPS. Cost ???
Payment Options: credit card/wire/check
Monex is one of those companies that doesn't offer a shopping cart on their website to place orders (though they do publish live prices). You have to call them and place orders over the phone.
Monex will try to sell you on buying metal in their one of their storage account programs. If you want physical delivery (like I always do), you have make that clear when you call them.
Because they operate an unallocated storage program for customers, it's important when the market is experiencing shortages to make sure that they actually have physical inventory in stock to commit to your purchase. I would be leary of ordering if they could not guarantee reasonably immediate shipment.
In my experience, their packing and shipping has been fine. I've never had any problems with any orders.
Once you are one of their customers, Monex will contact you from time to time to see if you are interested in buying or selling depending upon how the spot/futures market is moving. I managed to get them to stop calling after making it clear that when I had interest in buying or selling from them again, I would contact them. YMMV.