Review: Amagi metals

11C1P

11C1P

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Placed a small order with them this morning. I didn't want to place too large of an order with them as I've never used them and haven't heard a lot about them. I placed the order early this a.m. but have not received a tracking # yet. Will update when I get the #, then again when the pkg arrives (hopefully in good time.)
 
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When I received the order & payment accepted confirmation email, they said the order would ship in 1-3 business days and they would email me a tracking #. I ordered on Tuesday morning, ~5-6amCST so it's really been 4 full business days now and haven't received the tracking number yet. Not looking good.
 
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11C1P

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So still hadn't received anything from them and I wanted to call them before they would close. Called them around 2pm (Central) They now said that they mail in 2-5 business days as opposed to the 1-3 their initial email told me. They told me I would receive a tracking number either COB today or tomorrow. Tomorrow would of course be 6 business days, but I figured I would just see what happened. I did get the tracking number in my box at 5:30, and it says I should get the pkg. on the 13th. I have a feeling the only reason I got the package shipped today was the squeaky wheel getting the grease.
 
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That sucks that you have to pull teeth just to get people to do what they said they would do.
 
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11C1P

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Well what they lacked in their discrepancies about when it would ship, they made up for in fast shipping. Got the order today. Everything looks really good, only thing is the coin holder one of my coins was in is f'd up like a football bat. I was first worried it was the coin itself, but after opening it, realized it was just the case. So, apart from them initially saying it would take 1-3 days to ship then saying 3-5 (and saying on the phone it might ship on the 6th day) and the biffed up coin holder, I am fairly happy with them overall. I am still a bit hesitant to think about making a large order from them, I'll probably try a couple more small orders and see how they fare.
 
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Amagi Metals Experience

I had a similar experience as expressed on this chain...I would NOT recommend Amagi metals! Here is my experience below:

I would not recommend Amagi Metals. They were very unprofessional and did not show concern for customer satisfaction. Our order was placed on October 17th. Our credit card was billed October 17th. Twenty-six days (and two phone calls) later, they finally shipped our order.

We would never have gotten our order if we didn't call twice - they seem to have little quality control for tracking orders.

They had lots of excuses, but no concern to make it right. All issues were on their end. After all the frustration, we requested a refund before the order shipped. They were unwilling to do so at the purchase price, only the current gold price (which has reduced).

They did promise to refund the amount for items that could not be fulfilled with our order. We asked several times for them to confirm the amount. Finally, when they confirmed the amount, it was only the base price, not the 3% credit card fee. I am not looking forward to the additional correspondence to try to fix that....

I was not impressed with this company. I will never use them again and will NOT recommend them.
 
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11C1P

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Well just placed a bit larger order and got it today, and they shorted me a dime in each $10 bag I ordered. I ordered the generic $10 mix bag and was figuring I would probably get 2 rolls of quarters, hoping I might get 1 roll of quarters and 2 rolls of dimes, but I got 2 bags each with 99 dimes. I counted the first bag 4 times, then figured, maybe they just stuck it in the 2nd bag. Counted it 3 times and got 99 each time as well. Not a huge rip-off, but clearly not an innocent mistake when it is done in both bags. Won't be using them again.
 
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amagimetals

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Amagi Metals Customer service here

Hi stackers,

I thoroughly appreciate threads like this within PM forums. It helps us gain perspective on our customers' experiences.

I do realize some of these critiques are over 6 months old, but I'd love to rectify your - less than ideal - experience with Amagi by offering you free silver with your next order.

I can assure you that our customer service and products are on track to help Amagi become a household name in the metals community. We are the leaders in Bitcoin payments for gold and have be applauded for our customer service in recent months.

Please use promo code: PMBUGS and receive a free 1g silver piece in your next order. We appreciate the second chance and can't wait to impress you. This offer will end on June 16th.

Thanks,

Megan
Marketing Manager
http://amagimetals.com
 
11C1P

11C1P

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amagimetals said:
Hi stackers,

I thoroughly appreciate threads like this within PM forums. It helps us gain perspective on our customers' experiences.

I do realize some of these critiques are over 6 months old, but I'd love to rectify your - less than ideal - experience with Amagi by offering you free silver with your next order.

I can assure you that our customer service and products are on track to help Amagi become a household name in the metals community. We are the leaders in Bitcoin payments for gold and have be applauded for our customer service in recent months.

Please use promo code: PMBUGS and receive a free 1g silver piece in your next order. We appreciate the second chance and can't wait to impress you. This offer will end on June 16th.

Thanks,

Megan
Marketing Manager
http://amagimetals.com
Click to expand...


A whole gram? Even if I only ordered $100 worth of stuff, that would be like getting 1% discount. That's hardly going to make me want to deal with you again, if anything it's such a slap in the face it only cements my decision to never deal with you. If you had been serious the code would be for at LEAST 5% off. That might at least get some of the people that haven't dealt with you to try you out.
 
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amagimetals

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11C1P said:
A whole gram? Even if I only ordered $100 worth of stuff, that would be like getting 1% discount. That's hardly going to make me want to deal with you again, if anything it's such a slap in the face it only cements my decision to never deal with you. If you had been serious the code would be for at LEAST 5% off. That might at least get some of the people that haven't dealt with you to try you out.
Click to expand...
I can offer you Free Shipping on your next order as well. Please feel free to PM our account. I assure you, we are in tip-top shape and have some of the best feedback in the industry at the moment. I am prepared to make your next experience with us one of your best.

Once again, I apologize about your previous experience. This is not common practice at Amagi, and we now have a solid system and have expanded into a new office due to growing support from our customers. We appreciate your feedback and wish you a wonderful day.
 
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ancona

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Man, that's some pretty weak customer service Megan. I suppose that quantifying aggravation, compounded by the real fear that we experience when no one is willing to figure out where the heck their order is in the process, would be close to impossible, but believe me when I tell you that being misled or lied to about your order is beyond frightening, it is infuriating. It has happened to me and very likely, every single person that regularly buys precious metals.

Please let me further assure you that your offer of one gram of silver with the next purchase is worse than an insult and only suffices to guarantee that i will never use your firm to buy metals. Ever.

That is my opinion and this is my position, do with it what you will.
 
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rblong2us

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the offer of a free one from Amagi runs out in 5 days ....... :rotflmbo:


It really wasnt a smart marketing strategy Megan :wave:
 
11C1P

11C1P

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C'mon admit it, you couldn't get your order in fast enough when you found out you were getting a free buck and quarters worth of silver shavings. I'd be curious if anyone took them up on it. I guess if you were ordering from them anyway, you might as well, but hardly worth going out of your way for. For someone like me who they tried to rip off in the past, it certainly isn't going to entice me to come back.
 
11C1P

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I just noticed they are in Denver. Maybe that explains why they thought that was a good idea. One shouldn't post after eating a strange brownie in the break room.
 
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